FAQ
Q: What materials are used in your sunglasses?
A: Our sunglasses are crafted with high-quality materials to ensure durability, comfort, and performance. Frames are available in premium acetate, lightweight aluminum alloy, and flexible TR90—all selected for their corrosion resistance and long-lasting shape retention. Lenses are made of scratch-resistant polycarbonate or CR-39, both featuring UV400 protection to block 100% of harmful UVA and UVB rays. Polarized lenses (available for most styles) are designed to reduce glare, enhancing visual clarity in bright environments like beaches or highways.
Q: How do I choose the right size sunglasses for my face?
A: We provide detailed size information for each sunglasses style on the product page, including frame width, lens width, bridge width, and temple length (all in millimeters). As a general guide: Round faces suit angular frames (e.g., square, cat-eye) to add definition; square faces pair well with rounded or oval frames to soften edges; oval faces are versatile and fit most styles; heart-shaped faces flatter frames with wider lower halves. If you’re unsure, you can measure a well-fitting pair of sunglasses you already own and compare the dimensions to our product specs.
Q: How can I track my order?
A: Once your order is shipped, we will send a shipping confirmation email containing a unique tracking number and a direct link to track your package. You can also log into your account on our website, navigate to the "Order History" section, and select your order to view real-time tracking updates. Please note that it may take 1-2 business days for the tracking information to update after shipment, as it needs to be processed by the courier service.
Q: What is your return and exchange policy?
A: We offer a 30-day return and exchange policy for unused, unaltered sunglasses in their original packaging with all tags intact. Customized items (e.g., prescription lenses) are non-returnable unless they are defective. To initiate a return or exchange, please start the process through your account or follow the instructions in the shipping confirmation email. Return shipping costs (unless the product is defective or we made an error) are the responsibility of the customer. Once we receive and inspect the returned item (usually within 3-5 business days), we will process your refund or exchange promptly—refunds are credited back to your original payment method, while exchanges are shipped out as soon as the return is approved.
Q: Do your sunglasses provide UV protection?
A: Yes, every pair of our sunglasses comes with UV400 protection as a standard feature, regardless of style or lens type. This means they block all UVA (320-400nm) and UVB (280-320nm) rays, which are the primary causes of eye damage such as cataracts, macular degeneration, and sunburned eyes. Our polarized lenses offer additional glare reduction, but both polarized and non-polarized options meet the same high UV protection standards.
Q: Can I cancel or modify my order after it’s been placed?
A: We process orders quickly (within 1-3 business days), so cancellation or modification requests must be submitted as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request. You can contact our customer support team (via the method specified on our website) with your order number to request a cancellation or modification. Once the order has been shipped, we cannot cancel or modify it, and you will need to follow our return policy if you no longer want the item.
Q: Are your sunglasses suitable for sports or outdoor activities?
A: Many of our styles are designed with outdoor activities in mind. Look for styles with wraparound frames (for maximum coverage), anti-slip temple tips and nose pads (to keep the sunglasses secure during movement), and polarized lenses (to reduce glare from water, snow, or pavement). These features make them ideal for hiking, cycling, fishing, beach days, and other outdoor pursuits. Check the product description for details on activity-specific design elements.
Q: How should I care for my sunglasses to keep them in good condition?
A: To extend the life of your sunglasses, always store them in a protective case when not in use—avoid placing them face-down on hard surfaces to prevent lens scratches. Clean the lenses with a microfiber cloth (included with most orders) and a small amount of lens cleaner or warm water with mild soap; never use harsh chemicals or paper towels, which can scratch the lens coating. Avoid leaving your sunglasses in hot environments (e.g., a car dashboard), as extreme heat can warp the frames or damage the lenses.